The delivery of items purchased online from U Star Novels is quick, efficient and direct to the address of your choice.
Sometimes during peak periods, ie. Christmas
and Valentine's Day
, there can be a delay in processing and delivering your order, for this reason at these times we always recommend that you order your personalised novels as soon as possible.
Orders made after the specified Christmas
deadlines may experience some delays in shipment as our printers in the UK are closed until the new year.
There are two options available for delivery of your order in the UK:
Has been set up to avoid problems with Royal Mail. When choosing this option you must ensure that the delivery address has someone available to sign for your order.
UK Courier Delivery (Does Not Use Royal Mail)
UK Courier Delivery is available for £6.95 per order. When selecting this option your novel will be dispatched using DPD courier service. Your order will still go through the standard printing service.
UK First Class Delivery
UK First Class Delivery is available for £3.60 per order. When selecting this option your novel will be dispatched using Royal Mail's First Class service.
Purchases should arrive within 7-10 working days from time of ordering. Deliveries are made Monday to Saturday, excluding Bank Holidays.
Frequently Asked Questions
Valentine's Day Delivery
Deliveries for Valentine's Day can be made right up until the 14th February, please ensure that the delivery address can be accessed at all times.
We will try to get your novel to you in time for the 14th February. This can be subject to delay if weather conditions effect deliveries either from collection or delivery. If you think you may have left your order to the last minute and do not think it will be with you in time for the big day, your book can be supplied as an ebook in epub format or pdf and delivered the same day as ordering to a given email address.
Do you ship outside the UK?
Absolutely. Our website is designed to accommodate all international orders. If you experience any problems, please do not hesitate to contact us for assistance with your order. You may email us or phone our Customer Services Department on +44 (0) 208 614 6816 .
For European orders for Valentine's Day. Please allow plenty of time for delivery. Delivery times given are based on UK deliveries only.
How long can I expect to wait before I receive my book?
Each book is custom made to your specification and generally takes 7 working days to produce, sometimes sooner.
Please bear in mind that these are just guidelines, and in busier times, your order may take longer to process, but we will advise you by email if your order will take any longer than 7 working days to arrive.
What if I need my novel immediately?
Please email us and we will see what we can do to get your order to you in time. Or consider ordering a personalized ebook as well to ensure that you have a gift to give on the special day.
Terms & Conditions
- We will make every effort to deliver within the time stated on our website, but we will not be liable for any loss caused to you by late delivery.
- If your novel is not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible.
- Please order from U Star Novels with enough time to prevent any loss or disappointment resulting from the delivery time as U Star Novels cannot be responsible for this.
- This does not affect your statutory rights.