The very personal and custom nature of our books prevents us from offering refunds for books that have been produced for you. However, your satisfaction is our top priority. If the item is faulty or the personalisation is incorrect due to our error, we will gladly replace it at no charge to you.
The books are produced with the answers that you provide through our online order forms, exactly as you entered them. As such, we strongly encourage our customers to carefully check the spelling in the order form before they submit an order - this includes proper capitalisation of names and locations. We will not be able to refund or replace your purchase as a result of your spelling errors.