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You’re the Star in our personalised novels

Frequently Asked Questions

Find the Answers

At U Star Novels, our passion is great service. You can quickly find answers to frequently asked questions by clicking on the appropriate topics below. Or feel free to contact one of our friendly customer service representatives.
  1. Product
  2. Ordering
  3. Shipping
  4. Returns
  5. ebooks

Product

What do the books look like?

The books are perfect-bound paperback novels. They look exactly like any best-selling novel, the only difference is that they have been personalised to include you as the star of the story.

Our books are the same size as a conventional paperback, measuring 17.8cm H x 10.8cm in size, and some books offer a choice of two different covers, allowing you further scope to personalise your gift.

The U Star Novels print production team has researched every element of book manufacturing to make sure our products are delivered with exceptional quality and stunningly finished to be enjoyed for many years to come.

Which Personalised Romance Novels Are Available?

Fever In France Spanish Sizzle Safari Nights Indecent In Italy Amsterdam Lessons English Encounters Secerets In Sydney Back For Moore

How long are the novels?

Books number 150 to 180 pages, depending on the title. 
 

Will you be launching any more personalised romance novels?

Yes. We are constantly working with new writers to develop titles to add to our range of personalised romance novels. If you would like us to notify you when new books become available, please subscribe to our mailing list. 
 

How 'steamy' are the love scenes?

In our romance novels the sexual tension and excitement builds with each encounter between our heroine and hero. We have developed the U Star Lovin-O-Meter that will help you determine what book would be most suitable for whomever you are purchasing for.

Whilst the books are about two people who are in love, it is natural that they will make love in the story. Please carefully check the rating assigned to the book you are interested in before purchasing.

Please note: Amsterdam Lessons is an erotic novel.

Is there a customer satisfaction guarantee?

All of our products are backed by a 100% customer satisfaction guarantee. If you are unsatisfied with the product for any reason, you may return it for quality adjustments or for a full refund. To read our returns policy, please see below. 
 

Ordering

How do I place an order?

Ordering online is the easiest, most convenient and accurate method of processing your request.

Upon selecting the book you'd like to order, you'll be asked to answer a series of questions to provide us with the details required to personalise your novel.

The books are produced with the answers that you provide, exactly as you entered them. As such, we strongly encourage you to carefully check the spelling in the questionnaire form before you submit an order - this includes proper capitalisation of names and locations. We will not be able to refund your purchase as a result of spelling errors.

What if I don't have an answer to a question?

We hope you can answer every question required however, if you are having trouble, there is a help section next to each question which will provide you with some suggestions for your answers. If you can't remember or don't know all of your character's details, why not get creative and make some up!

If you do get really stuck, you could always purchase a U Star Novels Gift Voucher so that they can fill in the questions later.

Will I receive notification of my order?

Yes. Each order placed via our website has an order reference number which will be sent in a confirmation email from our Customer Services team. 
 

How can I check the status of my order?

You can check the status of your order at any time by contacting Customer Services on email. Please have your order reference number available to expedite your call. We will be on hand to assist you from 9:00AM to 6:00PM, Monday through Friday. 
 

What payment methods do you accept?

U Star Novels accepts the following: Visa, Visa Electron, MasterCard, Delta and U Star Novels Gift Vouchers. Unfortunately we do not accept personal cheques due to the extra processing time required to allow the payment to clear. Your order will not ship until your payment has been successfully processed. 
 

When is my credit card charged?

Your credit card will not be charged until your order is processed.
 

Do I pay VAT?

No, VAT is not applicable on our products. 
 

Are my personal details and payment information secure?

Absolutely. All transactions are performed using industry standard SSL secured connections. Our server uses SSL (Secure Socket Level) encryption. SSL ensures that the transmission of your transaction is safe and secure. Please review our Privacy Policy for more information. 
 

Can I cancel an order?

Yes. You may cancel your order at any time up until the moment production starts on your book. To cancel your order, please have your order reference number available and contact us by email . 
 

How long does it take for a book to be processed and delivered?

Each book is individually made and will be delivered to you within 7 working days of receiving your order. 
 

How much does a personalised book cost? Do you ship outside the UK?

Our range of novels are available for £24.95.  Postage is available from £3.20 for Royal Mail First Class service. If you would like to use one of our other shipping options, the cost of these services are detailed in delivery & returns.

We will happily ship worldwide, simply select your country when checking out and the applicable postage costs will be applied to your order.

Can I have the book shipped to an alternate address?

YES! During the checkout procedure we have provided a place for you to specify the address where you would like the book delivered. 
 

Does the personal information appear throughout the book in bold as it does in the examples on the website?

No, it appears in regular text like the rest of the book. We just use bold on the site to demonstrate how the books work. 
 

Shipping

Do you ship outside the UK?

Absolutely. Our order forms are designed to accommodate international orders. If you experience any problems, please do not hesitate to contact us for assistance with your order. You may email our Customer Services Department on info@ustarnovels.com
 

How long can I expect to wait before I receive my book?

Each book is custom made to your specification and generally takes 7 working days to produce, sometimes sooner.

Please bear in mind that these are just guidelines, and in busier times, your order may take longer to process, but we will advise you by email if your order will take any longer than 7 working days to arrive.

What if I need my novel immediately?

We try our best to accommodate the needs of our customers. Please contact a member of our Customer Services Department to make arrangements. Additional charges may apply. 
 

Returns

What is your return policy?

The very personal and custom nature of our books prevents us from offering refunds for books that have been produced for you. However, your satisfaction is our top priority. If the item is faulty or the personalisation is incorrect due to our error, we will gladly replace it at no charge to you.

The books are produced with the answers that you provide through our online order forms, exactly as you entered them. As such, we strongly encourage our customers to carefully check the spelling in the order form before they submit an order - this includes proper capitalisation of names and locations. We will not be able to refund or replace your purchase as a result of your spelling errors.


Some of your books have a mild and wild option whats the difference?

Some of our books with a 3 or 4 rating actually have a 'mild' version available. Some of our customers want to star in an erotic novel with their partner, but they don't want third parties involved in the sex scenes. For those customers we suggest purchasing the mild version. Please rest assured that this is still an erotic novel.

Are your erotic and romance stories and eBooks original?

Yes indeed. You won't find them anywhere else unless we put them there.

eBooks
Do I need special software or hardware to read eBooks?

All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in different formats;Adobe PDF and EPUB. Should you need a different format download calibre a free software which will allow you to convert files into other formats like Mobipocket http://calibre-ebook.com/download

I have bought a downloadable book, how do I read it?
To read the books -
1. Your chosen ebook will be emailed to the email address that you gave in the delivery form, this can then sent be to any device by wireless or hardwired to your device
2. You can select from Adobe ePub, Adobe PDF.
3. Enjoy!

Which format should I choose?
That depends on your Operating System and if you would like to read your eBooks on your PC or on a hand held device. For advice on selecting the correct format for your requirements, check our Readers Comparison Table.

Which eBook format should I read?
On the whole it comes down to two factors - Compatability (will it work on your device) and then your own personal preferences.
Here is a brief and very generalised breakdown of the formats.

Compatibility Chart for e-readers
                                       Adobe Pdf           ePub
Windows PC	       yes	       yes
Mac	               yes	       yes
Kindle	               yes	       yes
Sony	               yes	       yes
Nook	               yes	       yes
Kobo	               yes	       yes
Cybook                 yes	       yes
iPhone/iTouch          yes	       no
iPad     	       yes	       no
Android	               yes	       no
Blackberry	       no	       no
When you purchase an eBook with us, we provide two formats you can choose from which will be emailed to you. If you are having any problems with the format you have ordered please contact us and we will help you resolve any issues you are having.

Can I download eBooks onto my hand held device?
In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems. For detailed information on which eBook formats are compatible with your hand held device, check our Hand Held Compatibility table.

How soon after payment will my eBooks be available?
In most cases any eBooks will be available within a few hours.
Occasionally there may be a delay before the books are released whilst waiting for a notification from PayPal or google that your payment has cleared, your ebook can only be produced through normal working hours as we need a human presence to check and process your order.

Can I print and copy my eBooks?
We don't recommend it, as the quality of the book will not be high enough and can be very costly. If you want a printed copy as well we offer very good discounts on ebook and paperback combinations

Are your stories and eBooks reviewed?
Our books are always being reviewed by our customers and the press! We encourage readers to submit reviews, and comments are used on our website to help future customers work out the best book to suit their requirements.

Yes please. We actively seek new material and are happy to consider your work. Please visit our contact page to learn about our submission guidelines.

Can I share the great U Star Novels book I just read with a friend?
U.S. Copyright law forbids the unauthorized copying of electronic books. Please respect the work of our authors by refraining from illegally copying and distributing their books to others, after all do you want your friends to read all about you in a sexy novel. Instead, buy your friend a U Star Novel!

Are you on Twitter and Facebook? Does U Star Novels have a blog? Where else can I follow you?
Nothing would make us happier.
Twitter: @ustarnovels.com
Facebook: http://www.facebook.com/Ustarnovels
Blog: http://ustarnovels.blogspot.co.uk/
Email: enquires@ustarnovels.com
Copyright © U Star Novels 2017. 137 Kingston Road, Teddington Middlesex TW11 9JP
Company Registration no: 05595052. VAT no: 904 4941 28